Jetstar loses in court (to me!)

[QF WP]

It's sad when the first thing that comes to mind when I read your handle, was a Dr Suess book..

I think some members are a bit sceptical of your situation...if it's true, then well done. Everybody has a cost:benefit analysis to run in their minds when they are "diddled". For a couple of hundred and the joy of beating JQ, I'd have probably done the same thing.

 

[straitman]

For a couple of hundred and the joy of beating JQ, I'd have probably done the same thing.

I would have also and then IF I posted about my win I'd provide enough detail to give at least a basic substansiation.

 

[lovestotravel]

You purchased a cheap ticket, when compared to say Air NZ, Qantas etc etc

The check-in times were quite clear when you made the booking

You didn't check in on time and were therfore in breach of the T&C's

Fail to see how this is a victory for anyone.

 

[Mal]

Can people calm down a little?

OP (apparently) won a small claims court case against Jetstar.

I have no reason to not believe their story at this point in time. OP should post some further details to assist others, but doesn't have to if they don't want to.

I may have a chat to some contacts of mine to see if I can get further details on the court case and post them here, as they should be public data.

But please, lay off with the innuendo etc.

 

[serfty]

You purchased a cheap ticket, when compared to say Air NZ, Qantas etc etc

The check-in times were quite clear when you made the booking

You didn't check in on time and were therfore in breach of the T&C's

Fail to see how this is a victory for anyone.

The highlighted line is something I have an issue with in this quoted post.

The OP is stating that JQ staff stated this but the OP indicated they were able to show otherwise to the court ...

 

[opusman]

the OP indicated they were able to show otherwise to the court ...

But for some reason refuses to explain how he was able to show this...

 

[dajop]

I am not going to answer a whole list of questions pertaining to my case from nameless faceless people I dont know, that is not the purpose of this post.

This post is for the benefit of other travellers out there who may feel bullied by unreasonable behaviour of Jetstar and to let them know that they can use the justice system without spending a lot of money. To

sam I am we thank you for your post, but I don't think some of the questions asked by others are that unreasonable. I am not going to be hostile to you, and I don't doubt the integrity of your post - that's pointless - but I think if as you indicate your post is to be of benefit to other travellers the crux of the matter is how you managed to have success with this claim - given that on the face of it is your word against Jetstar's whether you arrived on time. If you could take the time to provide this extra piece of information, I am sure it would be appreciated by all.

 

[JohnK]

Congratulations for having the guts to take an airline to court and winning.

 

[Mrmaxwell]

Good news SAM.

I've also been denied access to JQ flights when my watch says otherwise.

How did you prove you were at the check-in desk before the 30 minute departure deadline? There are no clocks at the JQ desk in Sydney!

 

[medhead]

How did you prove you were at the check-in desk before the 30 minute departure deadline? There are no clocks at the JQ desk in Sydney!

Maybe Sam am I didn't prove he arrived on time. The op does say that jetstar never bothered to turn up. perhaps they lost by default. Certainly I can picture a LCC like Jetstar deciding not to waste money on a lawyers just to save a couple of hundred dollars.

Certainly I don't doubt the intergity of the OP. I'm sure he won. I just find it strange that there is no explanation of such a critical detail, which is what would make this information most useful to others.

 

[NM]

It's sad when the first thing that comes to mind when I read your handle, was a Dr Suess book..

Its even sadder when you (and most members of the household) can quote it from start to finish

 

[Jobu]

Good work Sam - sick of "service" companies that have no clue what "service" is. It's just sad to think that people have to go through such a ridiculous process just to get their refund though.

JOBU

 

[JohnK]

Certainly I can picture a LCC like Jetstar deciding not to waste money on a lawyers just to save a couple of hundred dollars.

I wonder if Jetstar would start treating it seriously if there were 100's or 1000's of claims from dissatisfied customers for a couple of hundred of dollars each....

 

[Skoogle]

Passengers who arrive after check-in has closed will not be able to board the flight and may forfeit their entire fare.

I have once been in the queue after check-in closed and still been allowed to check-in & board.

I have wondered if you are at the airport (or just the Jetstar part) but not check-in, then you have 'arrived' and therefore do not fit into the forfeit fare category. I guess that clause would need to be tested in court.

Maybe a parking stub or mobile phone call from an airport tower location is enough to prove there-ness.

 

[medhead]

I wonder if Jetstar would start treating it seriously if there were 100's or 1000's of claims from dissatisfied customers for a couple of hundred of dollars each....

I'm sure they would take that seriously. Hopefully, if Sam can outline the legal basis for his win there will be 100's or 1000's of claims.

 

[kiwitripper64]

Well done for fighting.
What do we have to do if we ever find ourselves in your situation to prove our case?
Airlines can be understaffed, and I am sure we all have experienced the long queue that takes forever. When we finally get to the front it can be up to the counter rep if we can board or not. It would be nice to have a legal precedent and the framework to make it stick.

 

[comint]

...I am sure we all have experienced the long queue that takes forever. When we finally get to the front it can be up to the counter rep if we can board or not.

At Jetstar airports where they operate "multi-flight single-queue" processing, there is usually a queue concierge.

This person's job, aside from directing hapless travellers to the correct queue, also seems to be; ensuring that people waiting to check-in for "closing" flights are processed.

I would like to add, that the guy I saw doing this at Tullamarine (earlier in the year) was EXCEPTIONAL. He had his eye across all the queues (check-in, bag-drop, machines & service), was answering all sorts of questions from passengers and making sure that anyone on the next flight to "Maroochy", was moved straight to a check-in rep.

 

[sam I am]

Some of you are almost as rude as jetstar. To those who say 'thanks for nothing 'I say no problem, glad you feel that way. I certainly dont owe you anything so Id say that makes us about square. For a new member to be called a liar upon first joining this forum says more about your forum than it does about me I'm afraid. Maybe Ive come to the wrong place to share a true account. To everyone else, thanks and sorry I cant give you all the answers you want, I hope you now understand. good luck

 

[straitman]

Some of you are almost as rude as jetstar. To those who say 'thanks for nothing 'I say no problem, glad you feel that way. I certainly dont owe you anything so Id say that makes us about square. For a new member to be called a liar upon first joining this forum says more about your forum than it does about me I'm afraid. Maybe Ive come to the wrong place to share a true account. To everyone else, thanks and sorry I cant give you all the answers you want, I hope you now understand. good luck

sam I am,

Most people have tried to be supportive but just ask that you give some reasoning and advice to help them in the future. At the moment your post just sounds like an unsubstanciated brag. With a little +ve input from you the doubters will have to pull in their collective heads in :!:

People are naturally cautious when they see these sort of posts because all too frequently it's someone on a mission and have nothing useful to really say.

 

[Surfrover]

At Jetstar airports where they operate "multi-flight single-queue" processing, there is usually a queue concierge.

This person's job, aside from directing hapless travellers to the correct queue, also seems to be; ensuring that people waiting to check-in for "closing" flights are processed.

I would like to add, that the guy I saw doing this at Tullamarine (earlier in the year) was EXCEPTIONAL. He had his eye across all the queues (check-in, bag-drop, machines & service), was answering all sorts of questions from passengers and making sure that anyone on the next flight to "Maroochy", was moved straight to a check-in rep.

I rarely fly Jetstar because of the chaos that usually is associated with such journeys. Last night I visited Tullamarine to collect an elderly passenger arriving on Jetstar. All the Flight Info screens directed us to Gate 23 down one end of the arrival wing and when almost there suddenly, I and all the others also meeting arrivers, noticed that the Screens then displayed Gate 4. We all had to rush from the end of one wing back through the terminal to the other.

There was no announcement made of the change and I observed two families with young children who were due to depart in a great state worrying that they might miss their flight - the last for the day.

My guest explained that the flight left late but made up time and arrived on time.

I would sooner not travel at all than fly Jetstar.