Platinum application rejected due previous paid (before due) 'unsuccessful payments'

[0x012fd0aa]

Hi all,

I just had a platinum charge card application rejected, saying I did not comply with payment terms before on one of my cards...
While I just had one unsuccessful payment due to a bank issue on one Amex credit card, which is paid in full later before due... and I check with the account team who report no history of default...
The new account team over the phone sounded annoyed, who didn't want to help and even hanged before a 'bye'.
Applied for a re-assessment and got the same result.
Can I do something about it? I guess all my applications to Amex in the future will be rejected if this is not resolved...

 

[0x012fd0aa]

Hi mate i think i am in the same boat with you this time. One month i paid bill before due and somehow the money bounce backs and they say i did not comply with their terms as you received when i try to apply a qf discovery. Annoying but i stopped buggering about it just let it be

I talked to their supervisor and they fixed it right after.

 

[lovestotravel]

I can tell you that a failed direct debit is a big flag on their systems.

A direct debit failed as I changed back and forgot about the Amex DD.

I paid manually a few days later but then they changed my credit limit on my plat edge card down by around $10k...