Qantas Revenue booking cancellations (under covid19)

[sudoer]

The person I spoke to said that the option to cancel on line for a partially flown booking is never available.

But you were able to partially cancel in the end? Do you know how they calculated your refund? (Was it % of mileage unused?)

 

[MEL_Traveller]

If possible, always get a cash refund if that's an option. Often vouchers come with restrictions such as you must purchase a fare of higher value than the one cancelled. Plus with capacity restrictions you might find QF fares are sky high when you want to use your voucher.

 

[Hillbilly64]

I still don't have the option in MYB. Only option to change. International booking on 19/4. Don't want to try calling them

 

[Seat0B]

But you were able to partially cancel in the end? Do you know how they calculated your refund? (Was it % of mileage unused?)

But you were able to partially cancel in the end? Do you know how they calculated your refund? (Was it % of mileage unused?)

We cancelled Tokyo-Shanghai, 2 day stop over, then Shanghai-Sydney-Canberra on a Classic Award booking and they gave us Tokyo-Sydney-Canberra instead. They said the deal was no refund, no penalty, no fees and that’s exactly what happened. I was pretty happy with that result as we were already away and did not want to be forced to go to China. Award flight was Business Class, substituted flight also business.
AFAIK, if you cancel legs on a paid ticket, you get back the actual fare for that leg, not a %. Not sure how it works for award booking other than the personal experience we just had. Hope that helps.

 

[NickCorr]

Just noticed the small print on my voucher!!! Says no multi-city flights!!! Guess I am up for a long wait to speak to someone to find out why I cannot book a multi-city trip to replace my cancelled one... I only want Mel-LHR-SIN-MEL nothing complicated.

 

[maroonone]

I have a NZ booking in early April and booked long ago. Waiting for QF to cancel/change flights and get a refund as using the credit is unlikely to be practical.

 

[Cardinal]

I cancelled today for my flights to KUL via SIN which had been scheduled for tomorrow. I'd like to confirm the voucher will be issued so I've been on hold for 4 hours with the call centre.

Interesting enough, my travel companion's flights were originally booked from a voucher that initially failed to generate when a flight booking was cancelled in October. The painful experience of obtaining the voucher/s and subsequent issuing of tickets for these flights is one I desperately hope I am not repeating.

 

[craven morehead]

I have a NZ booking in early April and booked long ago. Waiting for QF to cancel/change flights and get a refund as using the credit is unlikely to be practical.

I cancelled mine today in MYB and had the choice of a Voucher or Refund. Was flying 8th April which is never going to happen.

 

[jules2502]

Can anyone who has cancelled a Classic Award since the updated policy confirm that the full amount of points has been credited to their account and not less the usual 6000pts fee ?? On the confirm cancellation screen it still says Classic Reward cancellation will incur 6000pts per pax. see below screenshot.



It is a J class Classic reward booking that was originally MEL-SFO in mid May but was changed to a SYD-SFO since the cancellation the MEL-SFO route. Furthermore they haven't even tied in a MEL-SYD leg to the changed booking /itinerary?

Call centre wait times still 5-7hrs

 

[Deleted member 78123]

Hi all. am flying in from the USA. Sydney then Adelaide. With bus tour from there. I arrive next Thursday. I do not understand anything. I know there is now a isolation period. What does this mean for me? Will I be stopped in Sydney or Adelaide?

 

[jules2502]

You will be able to fly onwards on the domestic leg to Adelaide and expected to self isolate when you get there

 

[Deleted member 78123]

You will be able to fly onwards on the domestic leg to Adelaide and expected to self isolate when you get there

Thank you jules2502!! Where did yo get this knowledge from?

Post automatically merged: Mar 16, 2020

Will talk to Greyhound and argue my itinerary wth this

 

[jules2502]

Thank you jules2502!! Where did yo get this knowledge from?

Was explained earlier on the local ABC news24... I'm trying to find a link to an article / further info so you have it in writing... bare with me

 

[jules2502]

"If you need to transit domestically, you may complete this transit and then begin your precautionary 14 day self-isolation period. If you have a layover, you must remain in the airport or self-isolate in your accommodation for the transit period"

Return to travel

 

[AndyGoodyear]

I can confirm that the cancellation went through today and I was refunded, but I was charged the 6,000 point cancellation fee. Therefore it was not fee free.

 

[jules2502]

I can confirm that the cancellation went through today and I was refunded, but I was charged the 6,000 point cancellation fee. Therefore it was not fee free.

Cheers for this info... thought this may be the case. Pretty average form by QF given this on their latest newsroom release...

"Qantas Frequent Flyers who have booked classic redemption flights on Qantas, Jetstar and all partner airlines, and no longer wish to travel, will have change fees waived."

Not ideal to have to chase them over the phone...

 

[burmans]

Cheers for this info... thought this may be the case. Pretty average form by QF given this on their latest newsroom release...

"Qantas Frequent Flyers who have booked classic redemption flights on Qantas, Jetstar and all partner airlines, and no longer wish to travel, will have change fees waived."

Not ideal to have to chase them over the phone...

Don't want to be pedantic but change does not equal cancel. Change also means Qantas keeps the money.

 

[Mattg]

Don't want to be pedantic but change does not equal cancel. Change also means Qantas keeps the money.

I don't think this is being pedantic at all. It's a small but critical difference and I suspect will confuse a few people. (The way in which Qantas worded it certainly doesn't help with that...)

 

[Jean Prouvaire]

I cancelled a booking via Manage My Bookings last night for a credit voucher, and got the "Your booking has been cancelled" page, stating that a confirmation email had been sent. However, about 12 hours later, no such email has arrived and the booking still appears as a trip in MMB.

Over a day later, still no confirmation email, so 90 minutes ago I rang the call centre and got the booking cancelled over the phone. Was told an email confirmation would arrive within 5-10 minutes, but no sign yet. And the booking still appears on MMB.

edit: voucher finally came through at 2.30pm, over ten hours after ringing the call centre. (Also approaching two days after originally cancelling the booking via the website.) The hamsters powering the Qantas IT systems must be exhausted.

 

[Hillbilly64]

Can anyone who has cancelled a Classic Award since the updated policy confirm that the full amount of points has been credited to their account and not less the usual 6000pts fee ?? On the confirm cancellation screen it still says Classic Reward cancellation will incur 6000pts per pax. see below screenshot.

View attachment 209922

It is a J class Classic reward booking that was originally MEL-SFO in mid May but was changed to a SYD-SFO since the cancellation the MEL-SFO route. Furthermore they haven't even tied in a MEL-SYD leg to the changed booking /itinerary?

Call centre wait times still 5-7hrs

I got told fee applies to cancelled bookings too?

Over a day later, still no confirmation email, so 90 minutes ago I rang the call centre and got the booking cancelled over the phone. Was told an email confirmation would arrive within 5-10 minutes, but no sign yet. And the booking still appears on MMB.

What magic time did you call to get a answer that quick.