Travel Insurance

Travel Insurance is a popular topic of discussion on the Australian Frequent Flyer website. We really believe that proper insurance cover is vital! We provide tips to help you decide which travel insurance policy is best for you.

Hertz Hire Car Scam

Several members have accused Hertz at Sydney Airport of unfairly scamming extra charges out of customers. They claim that Hertz charged them for minor pre-existing, and even non-existent damage. According to one member, Hertz staff in Sydney have even been instructed to actively seek out damage, regardless of how minor, and to charge for it. … Continued

7 Apr 2016 Car Hire

Travel Insurance Trap

This week our members discuss paid insurance policies versus credit card-based travel insurance for international travel. One member is concerned about the fine print and asks our members views about whether ‘free’ international travel insurance attached to credit cards provides viable coverage. Our members have lived and learned and can provide some key tips in … Continued

16 Apr 2015 Credit Cards

Emirates Service Recovery – An Oxymoron?

We have all had a trip or two where something has gone wrong, making for an unhappy memory. For some travellers, that trip can turn into a nightmare, especially when things continue to go wrong at your expense. Just wondering if you can assist with the best way to proceed with a claim from Emirates … Continued

13 Oct 2014 Emirates

Cancel or Credit – Travel Insurance Woes

Stuff happens! Especially when it comes to expensive overseas travel arrangements. Some call it Murphy’s Law, the principle that if something can go wrong it will. On that basis, most people will purchase travel insurance to make sure they are covered. As our government says on its smart traveller website, if you cannot afford Travel … Continued

Beating Car Hire Excess with “Bingle and Dingle” Insurance

If you don’t rent cars often, it’s pretty easy to be confused by what you’re covered for in the event of an accident. Overseas, what’s compulsory for coverage can vary between states, let alone differences between countries. Terms such as loss damage waiver, collision damage waiver and single vehicle accident excess also help contribute to … Continued

1 Sep 2014 Car Hire

Flight Cancellation Conundrum

An unexpected flight cancellation can cause havoc to a carefully scheduled itinerary. However, an unexplained and unexpected flight cancellation can cause havoc coupled with frustration which in turn can be a lethal travel combination! This week our members discuss whether a passenger has the right to know the reasons for flight cancellations. Many members felt … Continued

Bailing out from Bangkok

With concerns about travel to Bangkok on their mind, one of members asks an interesting question The political situation in Thailand is a bit worrying and could be much worse by the time of travel, so I’m considering ditching BKK as a destination if the situation worsens. The last leg of the ticket is Hong … Continued

5 Mar 2014 Destinations