complaints & resolution

Does anyone know how long VA generally take to respond to complaints through their website? The site mentioned up to 21 days but said priority would be given to status members. (I'm a platinum member).

...for flight delays of over three hours, except for delays caused by extraordinary circumstances: http://www.businessinsider.com/lufthansa-british-airways-lose-court-challenge-2012-10 http://www.guardian.co.uk/world/2012/oct/23/passengers-delayed-flights-compensation-eu?newsfeed=true Looks...

I was on a train between Manchester and Newcastle last week which was cancelled before it reached Newcastle. Has anyone been in similar circumstances, and if so is there any entitlement to compensation? The fact that we were left to fend for ourselves without any support was very poor IMHO...

I bought two business class seats on qantas to London via Bangkok. In Sydney we received the boarding passes for both sectors . When we arrived in Bangkok in business class lounge we were informed that we had been bumped from the flight despite having seating allocated in Sydney ( and being...

I have a ticketing issue (retrospectively) that I need to have investigated and want to know if there is a direct email address that I can use? I don't want to use the contact page on the website because I want to keep a "sent" copy for my own records and want my email address registered. It...

Hi All, Well I was given one of these, and its starting to look to me like they are not worth as much as Qantas would claim when they give them to you. It looks like they are in effect a gate upgrade, much like an op up. With all other upgrades now clearing days before, is Qantas pulling one...

I flew Etihad from Sydney to London return in business class. Flight from Sydney to Abu Dhabi (14 hours) was plagued with electrical problems in our section of the plane. For most of the flight (over 10 hours) we did not have any power: no lights, no video, no radio, no power for a laptop...

Read in the weekend Australian the fact the TCF is closing and soon there will be no protection for loss from closure etc of travel providers who have taken deposits. I am surprised it has not gotten more publicity!

Hi all, Have Flown WESTJET twice so far and have another flight booked and paid to go(only 1 hour Montreal to Toronto) $600 in flights.. Second flight bag came out first but was damaged. The offers were: 1. Fix bag....not possible as stuff in bag and moving. 2. Credit for future flight to be...

Some items were stolen from our hotel room in thailand valued at approx 1000 aud. The hotel has offered us a weeks worth of accomodation or marriott rewards points somewhere to the value of the lost goods. Any suggestions as to what we should take?

Hi all, AA lost my bag for about 28 hours on a YYZ-ORDx-DCA flight recently. At one point they said they had absolutely no idea where bag was and told me to go purchase clothes and lodge a claim. Have done so but have no idea how much they will pay or when it will be processed or indeed...

AFFers, The VA complaints email system seems slightly ridiculous. I complained about a number (2 on the same day, and another the week before) of cancelled flights and the way the staff handled it at the airport. This was back in January (when it happened and when I lodged a complaint). The...

Just wondering what kind of response people have had when lodging complaints with qantas. I sent an email 8 days ago complaining that my last 3 trips have all been delayed on the outbound leg, one instance of inexcusable human error caused me to need to reschedule a connecting flight (seperate...

Hello, My GF and I were in Amsterdam last October when the Qantas fleet was grounded as a result we had to find alternate means of getting home to Australia. We subsequently received a refund for our replacement flights, free AU/NZ flight and First class lounge pass and Epiqure membership (a...

Has anyone else written to Qantas lately with a complaint and found they were really slow to respond - or didn't respond at all? I wrote a letter about seat re-allocations when there are equipment changes around 10 August - it's now nearly two months later and no response.

Hi Perhaps I am naive, but I welcome opinions on my complaint with Qantas. and possible remedies. Last year I booked with Qantas a return flight Brisbane/Shangahi for the Expo. The return flight from Shanghai was via Hong Kong with Dragonair to Hong Kong and Qantas back to Brisbane. I booked the...

Heads up for people using TripAdvisor for reviews. TripAdvisor faces ASA investigation after review complaints TripAdvisor to be investigated by ASA over claims of 'fake reviews' posted on site

Not sure if this sub-forum is for MileagePlus queries only, but this is a query regarding United. I was booked on UA 839 LAX-SYD last night, with connection from COS. The connection time was about 75 minutes which numerous UA staff assured me would be ok. However, the COS-LAX leg was delayed...

Hello all, flew with Jetstar and paid for an exit row. Attempted check-in via phone txt msg however the scanner was not working. Desk staff issued me with another boarding pass. It was only upon the aerobridge that I noted my seat was reallocated as well, from 13 (exit) to 8. Not really a...

Hi everyone, I’ve joined this forum to see if any of my fellow travellers can offer any advice. Just over two weeks ago (Friday 4th March), after a terrible connecting flight with Delta from Minneapolis, I checked in at LAX to board VA8 to BNE thoroughly looking forward to my Business Class...