complaints & resolution

I recently made a complaint to LeClub and wasn't all that impressed with the way it was handled. There was a general lack of communication (up to 3-4 weeks after making the complaint online I had to call up to find out what was going on). I didn't receive an acknowledgement of my complaint. I...

Is there an email address for Velocity complaints. I know that there is a section on the Website but these just gets the auto "we are very sorry about your experience reply"

Bravo to the ACA - great result - total cash refund of $500 plus $800 worth of travel vouchers. Disappointed that I had to pursue this with the ACA despite contacting Jetstar directly, sometimes persistence pays off. I just wish business would learn to do the right thing as the time and energy...

Hi everyone, I'm on BA98 in April which is YYZ-LHR in F. The aircraft is normally operated by a 744, but at times a 772 or 773 have operated it (all these aircraft are 4-class with the same F and although I prefer the 744 I am not particularly fussed if i get a 772 or 773). However, I recently...

My family is in the US after travelling MEL-SYD-LAX and onward via Virgin's partner Delta. We requested special meals at the time of booking, a few months ago, and I checked that they were registered before we left. None of the meals were loaded, although the steward did his best in finding some...

Given the request by admin, I am opening a thread for the general discussion of QF's refund/compensation policy. This thread is not here to comment on the specifics of closed threads and will be closely monitored.

Our 13th October JQ flight OOL NRT was cancelled with 3 hours notice due to Typhoon Vong Fong. We had flown from SYD the day prior to join the flight - we actually live in the Southern Highlands of NSW. My experience with the offshore JQ call centre to reorganise flights was chaotic - they...

Following on from another current thread, I was wondering if people would be open/interested in a thread only about QF Compensation. I open this for discussion with the view to get a broad overview of what is reasonable/consistent compensation for any given situation. Of course anything...

Just curious as to what members' views are on missed transfers due to flight delays. QR flight out of LHR delayed by about 2 hours which resulted in a missed QR transfer from DOH into SIN, which makes it a 3 hour stopover. Was given 3 QR15 meal vouchers and that's it. Any thoughts on...

First time post but just wanted to ask if there is a way that I can claim lost labour for a flight that was cancelled while I was in the air on the first of 4 legs. Was suppose to fly Adel - Melb - Laun - Melb - Adel all in one day and while in the air on the Adel - Melb the next leg to Laun was...

I was one of those caught up in the blackout at Sydney airport on Friday 27th June. After waiting several hours in the checkin queue we were told that our Tiger air flight TT608 had been cancelled. I phoned Tiger to have get a new booking and was told the next available was late the following...

I had an issue with QF discussed in another post – Basically there seemed to be a fault /insanity in the booking system. When making a return international flight the cash price was $500+$600 , but when taking one of the legs as a classic award the other leg was suddenly repriced as $1000...

One of the least known “Ombudsmen” services, even on AFF, is the Sydney based Airline Consumer Advocate (ACA). Like the Telecommunications Industry Ombudsman (TIO) the organisation is not a government body: instead it is an industry funded complaints bureau with its own set of rules and...

I just love threads on this topic. For 9 months I have been in dispute with Amex over a series of multiple duplicate charges. I received no satisfaction from the customer service people and, almost universally, my emails were misunderstood or ignored. After 4 months and 10 unsatisfactory...

Hi, Has anyone pursued a compensation claim for a cancelled flight? My delay was 3 hrs 14 mins when BA put me on Air France after BA26 was cancelled. This is their response to my request for the EUR300. At the time the transit desk in HKG gave no info as to the cause of the flight cancellation...

Hey ladies and gents, I am after what you would feel is a reasonable response from Virgin to a situation i encountered last year. It is a bit of a story so here it goes. Myself and SWMBO a reward economy flight booked Syd-Mel at 1700 on a Sunday night. Did OLCI that day as had no need to...

I flew Johannesburg Sydney after the flight was delayed by a thunderstorm. The seats....$180 extra each for the exit row were wet. We put blankets on them to keep dry. No extra blankets or explanations were offered. On arrival all our bags were wet. My new shirts had colours running in to them...

Can I get compensation from airline on redemption ticket for baggage delay? SYD-SIN (SQ) SIN-PEK-CTS (CA) All in J Bags delayed for a day End up buying warm clothing, hire board and gears for a day Insurance said will only pay for emergency clothing $250 and may not on non essential (TID) When...

Hi AFF team, I searched here and Google and came up blank. I was on a JASA yesterday and my plane went non-operational in Canberra due to arrive in Sydney - QF1516 (717 with Business) and was placed on an immediate departure for all our QF1516 passengers, the next service which my then was...

I was at MNL T2 recently. PR placed a notice at the check in counter stating that 'flight 102 to LAX (due out at 2200 that night) is overbooked. We are looking for volunteers. Compensation is free overnight hotel accommodation and all meals (or PHP5000 - approx A$130), a guaranteed seat on...