complaints & resolution

24th August - Crediting for promotion - approx 12K point less than expected. Decided to wait 30 days. 23rd September - My Initial Query 25th September - Reply from Qantas Loyalty asking for e-tickets 25th September - My response regarding the promotion and how e-tickets are not relevant. 6th...

I’m having a terrible time chasing DSC credits from the September promo and the QFF phone staff have been totally useless (and told outright untruths in some cases). Does anyone know what the best way to escalate this to someone who actually knows what they are talking about is?

Feel really offended now with recent airline move with rainbow colored tail. :( I do respect other people belives and veiws, but seriously - why public transport opeator would openly support one kind of its customers and not the others? Espesially being national carrier.... Bad, bad move for...

My JAL flight from HNL to NRT has been delayed by 20+ hours due to Typhoon Lan. Communication from them has been dismal to say the least but it seems they are not offering accommodation or any other compensation. Am I entitled to any compensation in these circumstances? Does anybody have any...

News (via headforpoints) that courts have increased eligibility for EU compensation on non-EU carriers For instance if travelling CDG-DXB-PER (single ticket) and the 1st leg is delayed missing the connection to Perth, you may be eligible for higher levels of compensation. Retrospective ruling...

Air Berlin flights ARN-DUS-VIE booked via QFF. We overnighted at ARN for a very early morning departure however on arriving at check-in desk area no AB flight and no AB staff anywhere. Despite QFF having two separate contact pointgs nil attempt was made to advise my husband and I of the...

First time poster, so apologies if this is in the wrong place. Served special meal (fish) on recent domestic flight, 6 months past use by date! Complained on board and have written via their complaints system. Automated reply. How long should I wait for a proper reply before making a complaint...

I didn't realise there is a separate thread for the ACA...i wanted to post my +ve results with QF after making a complaint to the ACA.... My QF flying days are numbered - due to poor QF CS

Hi All, I have a $300 AA compensation voucher from a trip last year and I'm stumped for ideas of how to use it here in AUS. I have tried to find an AA codeshare with Qantas to use it on but the AA website isn't having a bar of it. Does anyone have any ideas of what I could do with it apart from...

Airlines 'refusing to pay out on flight delay compensation', says Which?

Virgin Australia passengers complained to the airline ombudsman more often than Jetstar passengers last year, new figures show. The industry-funded Airline Customer Advocate's 2016 annual report shows Tigerair again received the highest rate of complaints across the top-five most complained...

The latest annual report of what Choice (Australian Consumers' Association) has described as a 'toothless tiger' has been released: Virgin Australia ombudsman complaints jump ahead of Jetstar

Hi all, Can someone refer me to the relevant rules surrounding mandatory compensation for delayed flights departing the US? More specifically, how do these apply to a QF flight travelling US - AU? Thanks

Hi all. I've had a pretty lucky run and never come across this situation before. Today I was booked flex Y from Townsville to Emerald connecting via Brisbane and the Townsville Brisbane service has been cancelled. I only realised this at the airport and have been accommodated on JQ seat...

My travel experiences with QANTAS seem to be getting worse each time I book a trip or travel. I don't want to be a person that vomits a litany of complaints but they just keep building up as I can't find a responsible and competent person to talk with. Any suggestions besides another letter to...

Hi Everyone, A month ago I was on a delayed QF2 flight from LHR to SYD. Originally it was delayed 12 hours, but I opted to reschedule for the QF2 that was scheduled to depart one day later than my original flight (and which left on time). Qantas said they would cover accommodation, food and...

Hi all, There was a thread about 4 years ago about QF compensation for delayed flights; with the recent QF2 Dubai-Sydney delay (up to 72 hours for some) over the new year more recently QF1 SYD-LHR on March 2 being delayed by 21 hours, I was wondering if anyone here was on one of those flights...

In the QF delays/ cancellations thread AFF member MEL_Traveller kindly reminded those on a recent 24-hour delayed QF2 (LHR - DXB - SYD) that they should submit a claim for EU261 compensation of Euro 600 per passenger, although whether QF accepts these is a moot point. The UK's exit from the EU...

Started in another thread. In June a decision was ratified in relation to "the ticket price" actually meant. LINK Basically, in relation to downgrade refunds, "Ticket price" is a pro-rata calculation based on proportion of the travel affected by the downgrade. In assessing ticket price...

Recently travelled to US with VA in Business class and involuntarily downgraded (to coach) on connecting DL flight LAX-SFO. What compensation is the norm? DL has put it to VA who have offered 6000 Velocity points. Isn't the fault with DL? TIA