complaints & resolution

Seeking clarification on the usage of this. I recently had a flight on Icelandair from IAD-KEF. We boarded, sat on the tarmac for 2 hours, then told of a mechanical issue which could not be resolved. We we're put up in an airport hotel overnight then boarding essentially the same flight...

This story has been doing the rounds today - Man claims he was 'fat-shamed' by Qantas over seat As far as I can see, the cabin crew requested that this man sit somewhere other than the exit row (which he had apparently paid for) because he needed an extension seatbelt. It is Qantas policy that...

Firstly I am not naming airline type of route age or gender of person etc but suffice to say on domestic flight. This is not a rant email but I am really unsure as to whether I make a complaint or not. A person, with a prosthetic leg was sitting in an exit row seat. I also observed them having...

Does anyone know an email or address for this?. My local supermarket has stopped paying 3ppd on Edge transactions, when I contacted Amex they said that's because its categorised as a grocery. I pointed out to them that their T&C's specifically stated Harris Farm under their major supermarkets...

Cebu Pacific has a very poor consumer affairs raiting and plenty of upmost serious warnings. Does anyone know CebuPacifics internal complaint email address? <<< Their booking centre is unable to accept 'complaints' I can see a $160 fare being flushed down the toilet. Some might be tempted to...

I experienced a similar situation last month on a BA flight from Newark to London but was happy with the outcome. No status on BA so couldn't allocate a seat in J for free until 24 hours before the flight. This was on an award booking for 2 passengers. For a few days before check in, I...

So I Submitted a complaint through their online feedback. Long story short - I was on one of their flights in J, and noticed that 3 of the crew members were quite sick/had a cold and constantly sniffing wiping their noses. Which I personally found disgusting since they are handling your food...

So I had a bad experience over the weekend with the airline not delivering my baggage. I traveled, on a Friday, for a sporting event and had all the uniforms and equipment in my luggage. For an undisclosed reason, the airline did not send the baggage with the passengers. A form was filled out...

Hi folks, I recently travelled PER-SYD on VA VA0556 , on fully flexible Y ticket. I requested and was granted an upgrade to J using 9900 points - my first ever time requesting an upgrade, as most of my status/miles has come from SQ flights, so I tend to use VA points elsewhere. I am SG...

https://www.fos.org.au/ Before you lodge a dispute Important information From 1 November 2018, the Financial Ombudsman Service (FOS) will be replaced by the Australian Financial Complaints Authority (AFCA). AFCA will deal with all new financial services complaints from this date, and manage...

Hi all, I booked y+ with QF points on a flight from TLV-HKG (11hrs) on El Al. The flight was oversold in premium classes and from what I can tell a number of pax got bumped down a class, myself and a friend included. I was advised upon check in that I was downgraded and that a new ticket for...

I'm in London at the moment having flown here on a paid business class ticket issued by Virgin Australia, sold to me by American Express on VA flight numbers operated by Etihad. I was correctly credited for my connecting flight from AUH to LHR but nothing for my SYD-AUH flight. I've submitted a...

Virgin Australia charged my credit card twice for a large amount of money without my permission: 29 August 2018: $2,690 AUD 06 September 2018: $2,620 AUD After the first charge, I thought this was a completely mysterious error, and complained as such online (via Twitter) and over the phone...

I recently had an AONE4 ticket re-issued by QF and they quoted me an additional $1074.20 AUD in taxes/fees/carrier charges. This seemed to me an incorrect calculation, since I had already paid $1511.08 AUD in taxes for this ticket. (My new ticket has far fewer sectors and countries, and the only...

I was talking with my neighbour recently about this. She is somewhat attuned to the workings of miles and points and has bought some of these Melbourne Central gift cards: Melbourne Central - Gift Cards Although not giving me all the particulars, I did some research and wanted to find out the...

Can anyone please provide me with a Jetstar complaints contact number. A family member had a bad experience today on a flight from Cairns to Melbourne. I’m just seeking the contact number so she can deal with the matter and not have it publicly discussed here. Thanks

After suffering a QF flight cancellation (for "operational reasons" meaning they didn't reach the required load factor threshold for profitability), then rescheduling to another destination in the opposite direction to where I wanted to go, then birdstrike on landing and being stranded in a city...

Hi all, I have a reward flight booked BNE - BKK on TG then BKK - JFK via TPE on BR. I am a bit worried that the name on my e-ticket is Paula Gibson, not Paul A Gibson. Anyone had this problem before? If I was flying United metal I wouldn't mind so much as they issued the ticket. Thanks.

Hi all. I'm a bit concerned that IB Express hasn't ticketed our flight yet,10 weeks after I bought and paid for it. As I haven't dealt with IB Express previously I'd be interested in others' experiences /comments as to whether I just need to be patient or if I need to take action. One problem...

I recently has a flight for four in J tsv - mel my question is do I bother to take it up with Qantas for some token compensation or just leave it and fly virgin from here on out our flight was delayed in Townsville ( I knew it was going to be a bad trip as soon as I went into the lounge in...