complaints & resolution

So....my daughter and friend were flying home from Athens via Dubai this week. On arrival at Athens airport, they were approached by an Emirates staff member, asking them what flight they were on. Seems their flight to Dubai was overbooked, so they were asked if they would take a different...

Besides the usual 1) Report breach of continuous disclosure 2) Contact Internal Auditors 3) Contact their insurance company directly Every time a staff member rattles off a standard answer failing to mention alternative is potentilally a 1 million dollar fine

Hi all. Today I flew on a direct domestic flight (3 hours) Cairns to Sydney with Jetstar and unfortunately my 1 piece of checked baggage did not arrive on the carousel and is now lost. I did not take out travel insurance for this trip (not ideal I know). I immediately contacted Jetstar and they...

From Wunderlist a list of astonishing complaints by travellers: Presented to you, for your entertainment and pleasure – 20 of the most outrageous, ridiculous and stupid travel complaints made to tour operators A recent survey from Thomas Cook and ABTA reveals 20 of the most ridiculous...

Anyone have any suggestions? I'm booked on a MEL-HKG flight direct (QF29) in PE. I got a notification today of an equipment change to the A330 on that day, so they routed me via SYD to keep me in PE. Obviously, this sucks, with stop, the much earlier start (I have to leave a 7am instead of a...

Thomas Cook Airlines: Jet almost impounded over $900 owed to customer

Is there a standard/legally required compensation for cancelled, overbooked or delayed flights? In Europe there is EU261 which lists what airlines need to do/cover. Is there anything similar in Oz ?

I am one of the passengers that got caught in the QF73 (SYD-SFO) delay on Friday, the plane was delayed by 6 hours and only departed at 8:30pm. With the exception of constantly changing departure time (it pretty much was updated once every hour so everyone was forced to hang around the...

There are at least 4 methods of resolving issues with the new Woolworths Rewards program. At this stage I'm don't know the best way to resolve issues and I'm inviting members to share their stories here. Hopefully we can figure out how to get the rewards we want. There have been some...

Just sharing a recent complaint handling / compensation comparison between Qantas and VA. My Qantas experience (International J-class, 2 x Pax + infant): http://www.australianfrequentflyer.com.au/community/qantas-frequent-flyer-program/terrible-qantas-ek-experience-mel-71535.html Qantas...

Hi all Recently I flew JFK-MAD-BCN with Iberia on a J award before embarking on a cruise in Barcelona. One large rucksack was lost for 5 days before eventually being delivered to my cruise ship in Sicily. Given the cold weather, I had to go out and buy a stack of clothes. I received no...

Hi there folks, Last Wednesday night, my wife and I were surprised to discover an 8 hour delay for our Singapore to Paris flight, on arriving in Changi from Melboune. It had already been a tough leg what with our 5 month old twins often in full cry! Although SQ did put us up in a hotel and...

I know there are a few people out there who love to bag Qantas, but we had a great experience with them on the weekend, we are booked to fly honolulu to Sydney in economy , we had our upgrade to business on points come through 24 hours out. However when we got to the airport there had been...

in J. West Coast to East Coast from A330 to B737. Offered (A) $250 travel bank + 30,000 velocity or (B) 60,000 velocity. Chose option B. What would you have taken?

I've just completed a quick AKL-MEL hop in business on Air NZ and as a vegetarian, was served an omelette with a nice big chicken filling... Only to be discovered half way through (resulting in a very ill end of the flight) There were 2 other Pax in the business cabin with the same issue, as...

Hi All, Just wondering if anyone has been successful in getting some sort of compensation (eg refund of ff points) when they were delayed for 24 hours or more. I was booked DPS-BNE-SYD @ 9.10pm last week, which was delayed until 8am the next day for forecast fog in BNE, then delayed again...

I'm no fan of Flybuys. I get three or four offers from them every week, but most either involve spending large sums of money or are so trivial that they're not worth responding to (and, frequently, both). But, two weeks ago, I took the bait, because one particular offer actually sounded like a...

For those who want some clear guidelines. YMMV as always. How to claim compensation when a flight is delayed - Telegraph

Choice Australia have created a website for airline complaints in Oz. www.choice.com.au/complain = www.complane.com.au I wonder how effective it may be?

Interesting that QF had fewer complaints than VA in all the major categories except complaints about fees and charges in the latest report by the ACA. Normally I'd post links direct to a source, but I though the graphic in this is simple and neat. You can click through to the report itself...