Will Airlines Refund Sick Passengers Told Not to Fly?

As the COVID-19 pandemic continues to run its course, governments and health authorities are pleading with the public to stay home if they feel unwell. Airlines too are advising passengers with cold and flu-like symptoms not to travel. But if a passenger chooses not to take their booked flight because they feel unwell, they may … Continued

Podcast #37: Flight Changes, Refunds & Travel Credits

As the coronavirus crisis continues, many airline passengers are still waiting for refunds from cancelled flight bookings. Meanwhile, some passengers have discovered that they would have to pay extra – thousands of dollars, in some cases – to rebook their cancelled flights for a different date. This is exactly what happened recently to a Lufthansa … Continued

Refunds & Credits for Unused Travel Insurance Policies

Numerous Australian travel insurers are now offering policy refunds or credits to customers that had to cancel their trip due to COVID-19 restrictions. If you had purchased a travel insurance policy before COVID-19 became a known event (around the end of January), and were either unable to take your trip or had to cut it … Continued

No Refunds, Only “Conditional Credits” for Virgin Customers

The federal court has approved a proposal by the Virgin Australia administrator to offer restrictive “conditional credits” to Virgin Australia customers instead of refunds. The new policy applies to Virgin Australia, Tigerair and Virgin Australia Holidays bookings made before the airline entered administration on 21 April 2020. Normal refund and travel credit policies – including … Continued

Virgin “Pauses” Refunds, Travel Credits

If you have a cancelled Virgin Australia flight, the airline says that you can still request a travel bank credit. If you bought a refundable ticket, such as a Freedom fare, you can also apply for a refund. But Virgin Australia is not currently processing any new refunds or flight credits. In fact, it hasn’t … Continued